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Support and Consulting

Structuring consultancy for each application, module or functionality to be included in the scope of the Support Services, we apply scripts composed of appropriate procedures and methods:

  • Analysis of the characteristics of the application/module or functionality

  • Compliance and acceptance of the assisted operation

  • Team training in Applications

  • Solution documentation

  • Definition of the Support Service Strategy for the new application, module or functionality.

  • Develop and implement Support processes, adapting necessary procedures, tools and integrations.

  • Minimum Requirements for Absorption of New Applications

  • Acceptance Checklist and SLAs

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