Structuring consultancy for each application, module or functionality to be included in the scope of the Support Services, we apply scripts composed of appropriate procedures and methods:

• Analysis of the characteristics of the application/module or functionality

• Compliance and acceptance of the assisted operation

• Team training in Applications

• Solution documentation

• Definition of the Support Service Strategy for the new application, module or functionality.

• Develop and implement Support processes, adapting necessary procedures, tools and integrations.

• Minimum Requirements for Absorption of New Applications

• Acceptance Checklist and SLAs